Revisions to this Privacy Policy
We may update this policy from time to time. The latest version will always be available on this page. If a material change is made, we may notify users by posting a notice on our website or by email where appropriate.
What Information We Collect
Depending on how you use our services, we may collect:
- Identity and contact details (name, email, phone number)
- Delivery or pick-up information (address and delivery notes)
- Order history and product preferences
- Account information (login details and account activity)
- Device and technical data (IP address, browser, device identifiers)
- Customer support and feedback communications
How We Collect Information
We collect information when you:
- Place an order online
- Create or update your account
- Contact customer support
- Subscribe to updates or promotions
- Interact with our website and cookies
How and Why We Use Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and service updates
- Manage your account and preferences
- Provide customer service and resolve complaints
- Improve our products, website, and ordering experience
- Send promotions and offers where consent or law allows
- Detect fraud, enforce our terms, and meet legal obligations
Payment Details
Online payments are handled by trusted payment providers. We do not store full payment card numbers on our own systems.
Third-Party Disclosure of Information
We may share information with:
- Payment processors and transaction service providers
- Delivery, logistics, and support partners
- Hosting, cloud, analytics, and communications providers
- Professional advisers and legal/regulatory authorities where required
We do not sell your personal information to third parties for their own independent marketing purposes.
Access, Accuracy, and Security
We take reasonable steps to keep information accurate, complete, and up to date, and to protect it from misuse, loss, unauthorized access, modification, or disclosure.
You may request access to, correction of, or deletion of your personal information, subject to applicable law.
Clickstream Data and Advertising
We may collect technical usage data (for example pages viewed, visit duration, browser type and IP address) to improve website performance, understand customer behavior, and measure campaign effectiveness.
Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, analyze traffic, and improve your experience. You can control cookie settings through your browser, but disabling cookies may affect some features.
Links to Other Sites
Our website may include links to third-party sites. We are not responsible for the privacy practices, content, or security of those websites.
How to Stop Receiving Communications
You can unsubscribe from promotional emails using the unsubscribe link in the email, or contact us directly to opt out of marketing communications.
Complaints Procedure
If you believe your privacy has been affected, you may lodge a complaint with us in writing. We will review your complaint and respond within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy, contact us at support@pizzaliciousrosebery.com.au.